Monday, March 26, 2012

Elastix vs PBXware

Hello! In this post I would like to compare our feature set with Elastix, this was produced in early 2011 during a project that PBXware won against Elastix.

ELASTIX FEATURES Steve says Saulio says Sergej says
Call recording YES YES YES
Voicemail YES YES YES
Voicemail-to-Email functionality YES – With Self Care user interface YES – With Self Care user interface YES
Flexible and configurable IVR YES – Also IVR Tree and PIN Bases/Multi-Digit IVRs YES – Also IVR Tree and PIN Bases/Multi-Digit IVRs YES
Voice synthesis support NO
IP terminal batch configuration tool YES – with auto discovery and csv uploads YES – with auto discovery and csv uploads YES
Integrated echo canceller by software YES YES YES
End Point Configurator YES – All popular brands, including xml directory and blf keys YES – All popular brands, including xml directory and blf keys YES
Support for video-phones YES YES YES
Hardware detection interface YES YES YES
DHCP server for dynamic IP YES YES YES
Web-based operator panel YES – Administrator – Level Based and Selfcare Interfaces YES – Administrator – Level Based and Selfcare Interfaces YES
Call parking YES – and Enhanced Parking YES – and Enhanced Parking YES
Call detail record (CDR) report YES – Including call recording and Faxes if available YES – Including call recording and Faxes if available YES
Billing and consumption report YES – With optional billing module YES – With optional billing module YES
Channel usage reports YES YES ?
Support for call queues YES – Lite Queue / Ring Groups or Advance Queue on Call Center Edition YES – Lite Queue / Ring Groups or Advance Queue on Call Center Edition YES
Conference center with virtual rooms YES YES YES
SIP and IAX support, among others YES YES YES
Supported codecs: ADPCM, G.711 (A-Law & μ-Law), G.722 YES – And t38 passthru YES – And t38 passthru YES
G.723.1 (pass through), G.726, G.728, G.729, GSM, iLBC (optional) among others. YES – And t38 passthru YES – And t38 passthru YES
Support for analog interfaces as FXS/FXO (PSTN/POTS) YES – Auto detected and Auto configured YES – Auto detected and Auto configured YES
Support for digital interfaces (E1/T1/J1) through PRI/BRI/R2 protocols YES – Auto detected and Auto configured YES – Auto detected and Auto configured YES
Caller ID YES – With enhanced options YES – With enhanced options YES
Multiple trunk support YES – Unlimited trunks with LCR and Routes manager YES – Unlimited trunks with LCR and Routes manager YES
Incoming and outgoing routes with support for dial pattern matching YES – DID manager with automated E164 or Simple Routing YES – DID manager with automated E164 or Simple Routing YES
Support for follow-me YES – also Call Forward and Group Hunt YES – also Call Forward and Group Hunt YES
Support for ring groups YES – with advanced options like greeting, timeout greeting, music on hold, exit digit and last destination YES – with advanced options like greeting, timeout greeting, music on hold, exit digit and last destination YES
Support for paging and intercom YES YES YES
Support for time conditions YES – DID level – IVR Level or Queue Level with global code for enable/disable times YES – DID level – IVR Level or Queue Level with global code for enable/disable times YES
Support for PIN sets YES YES YES
Direct Inward System Access (DISA) YES – DIDs YES – DIDs YES
Callback support YES YES YES
Support for bluetooth interfaces through cell phones (chan_mobile) optional optional NO
Fax server based on HylaFax YES – Not bases on hylafax YES – Not bases on hylafax NO
Fax visor with downloaded PDFs YES – PDF and TIFF with desktop application faxAGENT for sending/receiving directly from desktop YES – PDF and TIFF with desktop application faxAGENT for sending/receiving directly from desktop YES – PDF and TIFF with desktop application faxAGENT for sending/receiving directly from desktop
Fax to email application YES YES YES
Fax to email customization YES YES NO
Access control for fax clients YES YES ?
Can be integrated with Winprint Hylafax NO NO NO
Online embedded help YES YES YES
System resources monitor YES YES YES
Network configurator YES YES YES
Server shutdown from the web YES YES YES
Access control to the interface based on ACLs YES YES YES
Centralized updates management YES YES YES
Backup/restore support via Web YES YES YES
Support for skin YES YES YES
Configurable server date, time and timezone YES YES YES
PBX-integrated calendar with support for voice notifications NO NO NO
Phone Book with click-to-dial capabilities NO – Desktop Apps: Present Panel for presence/click to dial/status and outCALL for Outlook integration NO – Desktop Apps: Present Panel for presence/click to dial/status and outCALL for Outlook integration NO
Two CRM products integrated to the interface (vTigerCRM and SugarCRM) Optional Optional NO
Openfire instant messaging server NO – JABBER server integrated NO – JABBER server integrated Alternative
IM client initiated calls NO NO NO
Web based management for IM server YES YES NO
IM groups support YES YES YES
Support for other IM gateways like MSN, Yahoo Messenger, GTalk and ICQ NO NO NO
Report of user sessions NO NO NO
Jabber support YES YES YES
Plugins support YES YES YES
LDAP support YES YES NO
Server-to-server support YES YES YES
Mail server with multi-domain support YES YES NO
Web based management YES YES YES
Support for mail relay Optional Optional NO
Web based email client NO NO NO
Support for quotas NO NO NO
Antispam support NO NO NO
Based in Postfix for high email volume YES YES NO

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