Monday, March 26, 2012

Partnership in Africa

Here at Bicom Systems we like to give our partners "free press" whenever we can. One of the ways we do that is through case studies. You can browse our gallery of case study on our website.

Today I'd like to take a few minutes to highlight one of our clients in Africa. Back in October we partnered with Necor Zambia Limited to serve the Electoral Commission of Zambia during a heated and important election.



After winning the bid to provide communication services to the Electoral Commission, Necor knew that they had to provide a higher quality of service than ever seen before in Zambia. They turned to Bicom Systems to help them in that task.

Bicom Systems offered a solution through our PBXware Call Center PBX edition with two M2000 appliances in mirrored failover. Each M2000 appliance had Sangoma A200 and A101 cards inserted.

(A special thanks to Sangoma for their help in dealing with the unusual configuration of Zamtel - the incumbent service provider).

Yealink T20P telephones were installed to complete the solution.

(Another special thanks to Yealink for being an important resource).

After a successful installation and traning, the product was delievered to the Electoral Commission of Zambia, surpassing their expectations and pulling the entire communiciations industry of Zambia forward with it. The election went smoothly thanks to a strong telephone systems that could withstand the dramatic increase in calls.

This is a huge success for both Bicom Systems and for NECOR, who has expanded greatly since partnering with Bicom Systems. With this successful partnership created, the sky is the limit, so to speak, for both Bicom Systems and NECOR Zambia Limited.

For more information, read the complete case study.

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